If a product does not meet your expectations, you may return it for a refund within 30 days from the date of purchase. Regrettably, the original shipping fee is not refundable. To initiate a return, kindly email us at firstname.lastname@example.org, including your order number and we will send you instructions to receive your personalized, pre-paid Return Shipping label. If preferred, you may call 1-888-788-NARS or 1-888-788-6277 (8AM-5PM EST Monday-Friday and 9AM-6PM EST Saturday).
Please note that only products purchased from www.narscosmetics.com will be accepted for return. We regret that we cannot accept exchanges at this time. NARS palettes, books and sets may not be returned. In the event of any perceived abuse(s) of this Satisfaction Guarantee, to be determined at the sole discretion of NARS, a return may not be honored.
Once you receive your pre-paid FedEx Return Shipping Label, securely wrap the return package and send it via FedEx using this label. Be sure to complete the Return Form which was included with your order, and send it with your return to ensure prompt credit. Processing time for returns takes up to 10 business days from the time the return is received.
If you wish to order by phone instead of shopping online, please call NARS toll-free at 1-888-788-NARS or 1-888-788-6277. A representative can assist you between the hours of 8AM-5PM EST Monday-Friday and 9AM-6PM EST Saturday.
NARS is pleased to offer our online Ask The Artist program. If you are unsure what products are best for you or a special occasion, just complete our Ask The Artist form and a highly experienced makeup artist will respond with his or her tips and suggestions, typically within three business days.
We regret that we must limit orders to no more than 4 - 6 units for any item. Certain palettes and other limited sets may be restricted to one or two units per order.
We are required by law to charge sales tax on orders being shipped to the states of Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, Ohio, Pennsylvania, Tennessee, Texas, Virginia, Washington D.C. and Washington.
We regret that online (electronic) gift certificates are not currently available on this site, though any order may be gift wrapped and include a personal note from the sender.
You can create your personal makeup Wardrobe once you have registered with narscosmetics.com. When you are shopping and find items you'd like to save for a future purchase, just add them to your Wardrobe. You can then drag to add them to NARS' preset Wardrobe categories - Basics, Modern Classics and Fashion Accessories. You can also create your own lists as well.
Once in your Wardrobe, NARS products can be organized, shared with friends, purchased and even compared to one another (by dragging swatches to view together). For more information please see the Wardrobe FAQ.
FedEx Smartpost Ground – $4.95, $8.99 AK + HI
(typically 3 – 7 business days for the continenal US; up to 15 days for AK, HI, Puerto Rico, Guam, the US Virgin Islands and military boxes)
Currently FREE for the lower 48 states with your $50 order.
FedEx 2-Day – $12.95, $19.95 AK + HI
(2 full business days)
- Nail polishes can ship via ground only.
FedEx Overnight – $19.95, $28.95 AK + HI
(1 full business day)
- Orders over $400 are charged a $29.00 freight fee regardless of any free shipping promotion.
- Orders to Puerto Rico, Guam, USVI and Military boxes are shipped via the U.S. Postal Service or FedEx SmartPost at the same rates above.
- Nail polishes can ship via ground only.
Most NARS orders are processed within 1-2 business days. Orders placed after 11:00 AM EST may ship the following business day. Likewise, orders placed on non-business days (weekends or holidays) will be processed on the next business day.
When possible, orders with Overnight or 2nd Day Service will be processed the same day if received by 12 Noon EST, although we try to extend this cut-off time whenever possible. Orders are processed, shipped and delivered on business days only. Orders placed by 12 noon EST usually ship the same day.
Narscosmetics.com cannot ship to PO boxes at this time, with the exception of Military boxes.
After your order is placed, you will be emailed a receipt. When your order is processed, you will receive another email with the tracking number linked to the FedEx website, where you can view delivery status. You can also view the status of your order by visiting www.narscosmetics.com and logging in to My Account with your user ID and password. Click on "view my order".
Please note that FedEx may not have tracking information available for up to 12 business hours after the order hass shipped.
Past Orders are saved and available after logging into the My Account section. Unfortunately, orders placed on our previous website are no longer accessible to view.
NARScosmetics.com can only ship orders within the United States, including Puerto Rico, Guam, the US Virgin Islands and Military boxes. Orders to Puerto Rico, Guam, USVI and APO boxes are shipped via the U.S. Postal Service or SmartPost.
You may send your order encased in a custom-designed black gift box with the signature NARS soft-touch and logo ($6.00 charge). To gift-box your order, simply choose your shipping method with the gift wrap option. Please note that candles cannot be gift wrapped due to the fragility of the product. You may also choose to send a gift card with a pre-printed message of up to 255 characters. You will be prompted to enter this message during the checkout process.
NARS does not test on animals, nor do we have any other parties, such as suppliers, conduct any animal testing on our behalf. NARS uses only the highest quality ingredients which have a proven safety record and are widely used in the cosmetics industry.
We are continually evaluating alternatives to animal-derived ingredients and have replaced many ingredients with vegetable derived substitutes. However, certain NARS products may contain animal derivatives, such as lanolin. If you would like further information as to which NARS products contain animal derivatives please contact customer care and we will provide that information.
Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician.
It is important to use preservatives to prevent bacterial and fungal contamination. With the high level of natural ingredients in our formulations, the absence of preservatives would require our products to be refrigerated and would need to be used within approximately two weeks after production. Additionally, we strive to ensure our products do not present any health risk from contamination by harmful microorganisms by using preservatives such as parabens.
Parabens have been used for over 70 years and are approved by the US FDA for use in a wide variety of consumer products, including foods and beverages. Parabens provide a critical role in frontline defense for preventing disease and infection in humans by preventing fungal and bacterial contamination, and are recognized as safe by the World Health Organization as well as government agencies around the world. In the United States, the Cosmetic Ingredient Review (CIR) expert panel (an independent body of internationally recognized medical and scientific experts in safety evaluation) has reviewed parabens and concluded that they are safe for use in cosmetic products. All our products are allergy tested and dermatologist tested.
Many of NARS brushes are made from animal hair. The hair for each brush is determined in order to provide the best application possible. When natural hair is used, it is difficult to provide uniformity with regard to hair length for every strand therefore; shorter hairs may be bundled with longer strands which may cause some shedding. We take many steps to reduce excessive shedding and to provide the best product possible. An additional step that can be taken to help minimize brush shedding is to occasionally wash your brushes with a mild shampoo. Be careful not to get water in to the top of the ferrule as this can deteriorate the glue which will cause separation from the brush head and the handle. Rinse brushes until the water runs clear. Gently re-shape brushes and let them air dry laying flat.
Please note: no animals are harmed in any way while collecting the natural hair used in many of our brushes.
- Do you need help?
- Visit Our Customer Care Section